Terms of service.
Booking terms
For Booking Boat & Bed the customer must follow the following process:
Select the boat or service you want to reserve.
Select the date and time when you want to make the reservation. Keep in mind that a charter reservation must be a minimum of one hour long, and that after the return of the boat maintenance will be carried out for approximately half an hour.
Once you select the reservation, check that the reservation details are correct.
In case of all the correct data, the User will go to the virtual payment platform. Until the payment process is completed, the reservation will not be formalized.
After making the payment, you will receive a confirmation email.
Payment Methods
The accepted forms of payment will be as follows: Visa credit or debit card, Master Card credit card, and cards the payment provider Stripe allowes. Since the card details will be entered on a page belonging to Bankia, our online payment provider, Boat & Bed will not store any card data.
Cancellations
In case of cancellation of your reservation, it is possible to apply a penalty when making the refund of the amount paid. Possible penalties would be carried out as follows:
Yacht Trips
Cancellation more than 72 hours in advance: 100% refund of the amount
Cancellation with between 72 and 48 hours: refund of 70% of the amount
Cancellation with between 48 and 24 hours: refund of 50% of the amount
Cancellation less than 24 hours in advance: refund of 0% of the amount
Accommodation on a Yacht
Cancellations are subject to the cancellation policy of the reservation system (Airbnb or Booking.com).
Reservations for Villas & event Venues
The cancellation policy is due the service providers cancellation policy. You can find cancellation policy on the service providers terms.
Customer Support
To contact Boat & Bed responsible managers, you can do by telephone or sending an email:
Telephone: +34 666 63 98 44
E-mail: info@boatnbed.es
Feedback and complaints
We appreciate your feedback, and we'll be happy to assist you.
Notice of written complaint is publicity displayed at the reception office of Boat & Bed, Airbnb, or the responsible service provider. Complaints are accepted only in writing by email:
A written complaint is sent to the official e-mail address: info@boatnbed.es or the service provider's email.
A written complaint can be filled out at the reception office upon check-in.
A written complaint can be filled out at the reception office upon check-out.
Boat & Bed is obliged to respond to the complaint within 14 days of receipt and keep the documentation for one (1) year.
Complaints made after using the service will not be considered.